Terms & Conditions

When you place an order with us we will confirm a final price including delivery with you as part of the onscreen payment process, by email. Your acceptance of that final price, your agreement to go ahead with the order or our receipt of payment from you is confirmation that you wholly agree to these Terms and Conditions and are a customer of Shamps Collections and are bound by this Agreement which is made under Australian law.

Although we will endeavour to get an item to you on the date we have advised to you because we use one or more external delivery companies we cannot guarantee it. Any delivery dates given to you should only be used as a guideline. We cannot and do not guarantee any delivery dates.

All items must be paid for in full, in cleared funds before they will be dispatched to you unless otherwise approved by us by special arrangement. Unless otherwise agreed we only accept payment by credit/debit card or PayPal. In all cases funds must be cleared before any items will be dispatched to you.

Returns policy

You can return any item for a refund within 14 days of your receipt of it for any reason, so long as the item is returned to us in the condition in which it was sent to you with all the original packaging and you pay all return delivery costs.

If you need to return an item because it has arrived damaged you must notify us within 48 hours of receiving the item using the contact us page on this web site. In the event of damage you may be asked to provide photographic evidence of any damage to the item or the container that it was dispatched to you in. You must not discard of the container or any packaging material.

You should receive your refund within four weeks of returning your item; however, in majority of the cases the refund will be much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 days business days), and the time it takes your bank to process our refund request (5 to 10 business days)

Product claims

To the best of our knowledge the information presented on this web site about the products we sell is accurate, however because we do sometimes rely on our own suppliers to provide us with information and because typing mistakes and errors do sometimes happen - we cannot guarantee all the information on this web site. Photographs for most of our products are available and if for any reason something you buy from us is not to your requirements you have the right to return under our returns policy.

 

Contact Us

enquiry@shampscollections.com
sales@shampscollections.com

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